Returns & Exchanges
At Eureka Farms, we take pride in delivering healthy, vibrant plants directly to your door. If your greenery arrives damaged or fails to meet your expectations within the first 30 days, we are committed to making it right through a replacement or refund.
Document the Condition
Upon arrival, take clear photos of the plant and its packaging, especially if there are signs of transit damage or poor health.
Contact Support
Email our horticultural experts at [email protected] with your order number and the photos within 7 days of delivery.
Review Process
Our team will assess the health of your plant and provide care instructions or approve a return/replacement based on the plant's condition.
Resolution Delivery
Once approved, we will ship a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing